What format do you accept lists? Can phone numbers have punctuation in them like dashes?

Lists can be uploaded through our web site Microsoft Excel or a variety of ASCII file formats. Phone numbers must be 10 or 11 digits (for North American phone numbers). All punctuation and extraneous characters are ignored and will not hamper your list loading.

Do you require any advance notice before starting a broadcast?
No.

Are there any extra charges for long distance or sending a broadcast fax during the day?
No. We charge per page. There are no setup charges, minimums, surcharges.

How do you handle busy fax numbers? What do you do for retries?
Our system automatically retries faxes that fail to go through. Retries on incomplete faxes vary based the total number of faxes being sent with small jobs getting an extra retry. In all cases busy numbers and no answers are retried aggressively.

I've got a list of people who don't want to receive my faxes. How do you handle this?
We have a "Do Not Fax List" feature we call an exclusion list. Any number you put on the exclusion list will automatically be dropped from all future broadcasts from your account regardless of what list the number is on. Your lists will not be modified as a result of this feature.

Do you sell or rent lists?
We do not. We can refer you to several sources of lists for general business and medical related fax numbers. Because these are legitimate list vendors, and not spammers scanning for fax numbers, you should expect to pay what you would to rent or buy a direct mail list.

Can I include graphic images on my fax broadcast?
You can include anything you want on your fax. Recognize upfront that images generally take longer to transmit - which may annoy your recipients - and it can be tricky to get an image to look good when faxed. Line art (flat black and white) generally works best. It you are going to fax something with an image on it be sure and test it for transmission time and quality before starting a fax broadcast. Don't annoy your broadcast fax recipients by sending a fax that ties up their fax machine for a long time and then looks ugly when printed.

I need to cancel a broadcast already running. How do I do that?
Go to the customer site (broadcast-fax.com access)and select "View Broadcasts" on the menu, select the active broadcast to view the fax broadcast summary page and then click on "Cancel Remaining Faxes".